Terms of use

This website is operated by Nirmal Lifecare, a sole proprietorship of Shashi Singh, Shop No. 34, Ground Floor, Suchitra Complex, Dr Ambedkar Marg, Navyug Market, Ghaziabad, Uttar Pradesh 201001, India. We are a pharmaceutical wholesaler licensed under the Drugs and Cosmetics Act, 1940 (wholesale drug licences in Forms 20B and 21B) and registered under GST.

We are a wholesale (business-to-business) supplier. As required by the Drugs and Cosmetics Rules, 1945, we sell only to:

• Retail and wholesale chemists and distributors holding a valid drug licence
• Hospitals, nursing homes, clinics, and medical, educational or research institutions
• Registered medical practitioners, for supply to their patients
• Government officers or authorities purchasing on behalf of the Government

We may ask for a copy of your drug licence, GST registration or other documents before quoting or supplying, and we may decline any enquiry or order at our discretion. We do not sell medicines to individual consumers, and we do not deal in drugs listed in Schedule X.

Product names, compositions, strengths and pack sizes are given for trade reference and may change without notice. Images and illustrations are representative only — the actual product and packaging may differ. All trademarks and brand names of products belong to their respective manufacturers.

Nothing on this website is medical advice. Prescription medicines must be used only under the supervision of a registered medical practitioner.

• Sending an enquiry does not create an order or any obligation for either party.
• Prices shown as “Price on request” are quoted individually. Any prices shown are indicative and subject to change.
• A quotation is valid only for the period stated on it, and is subject to stock availability.
• Unless stated otherwise, quoted prices exclude GST, which is charged as applicable.

• An order is confirmed only when we issue a proforma invoice or written confirmation and the agreed payment terms are met.
• Every supply is made against a GST invoice showing batch number and expiry date.
• Dispatch and delivery times are estimates. We are not responsible for delays caused by carriers or events beyond our reasonable control.
• Where cold-chain or special handling is needed, it is arranged as agreed in writing.

Please check goods when you receive them and report any shortage, breakage or incorrect item within 48 hours of delivery, with the invoice number and photographs. Returns of expired or near-expiry stock follow the agreed terms and the applicable manufacturer’s return policy. Medicines that have left our control cannot be returned for reasons of safety, except where the law or the agreed terms allow it.

You agree not to:

• Submit false information, or pose as another person or business
• Use the website for any unlawful purpose, including any attempt to obtain medicines without the required licence or prescription
• Copy or scrape the website’s content, or send automated or bulk requests
• Attempt to gain unauthorised access to the website, its admin area or its systems, or interfere with their operation

The website’s design, text and graphics belong to Nirmal Lifecare. The name and logo “Nirmal Lifecare” are the subject of trade mark application No. 6715198 (Class 35). You may not use them without our written permission. Product brand names and marks belong to their respective owners.

The website is provided “as is”. We try to keep information accurate and current, but we do not guarantee that it is complete, error-free or always available.

To the extent permitted by law, Nirmal Lifecare is not liable for any indirect or consequential loss arising from use of this website. Our total liability for any order is limited to the value of the goods in that order. Nothing in these terms limits any liability that cannot be limited under Indian law.

How we handle personal data is explained in our Privacy policy, which forms part of these terms.

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Ghaziabad, Uttar Pradesh. We encourage you to contact us first — most issues can be resolved quickly.

We may update these terms from time to time. The version published on this page applies to your use of the website.

Questions about these terms or a complaint about our service: